Privacy Policy

At Jewel Pools, we value the trust our customers place in us. Protecting your personal information is an important part of our commitment to professional service, transparency, and responsible business practices.

This Privacy Policy explains how Jewel Pools collects, uses, shares, and protects information obtained through our website, customer communications, and pool service operations.

 

1. Information We Collect

 

Jewel Pools may collect personal information when you visit our website, request services, contact us, or become a customer.

This information may include:

• Contact Information: Name, address, email address, telephone number, and preferred method of communication.
• Service Information: Property address, swimming pool details, equipment information, service history, inspection findings, and maintenance requirements.
• Billing Information: Payment and billing details necessary to process transactions. Payments may be processed through secure third-party payment providers.
• Website Information: IP address, browser type, device information, pages visited, and general website activity.
• Communications: Information provided through contact forms, emails, telephone conversations, service requests, or customer feedback.

We collect only information reasonably necessary to operate our business, communicate with customers, and provide our services.

 

2. How We Use Your Information

 

Jewel Pools uses collected information to:

• Respond to inquiries and provide service estimates.
• Schedule and perform pool maintenance, inspections, repairs, and equipment upgrades.
• Maintain accurate customer and pool service records.
• Process invoices, payments, and customer accounts.
• Communicate about appointments, service updates, recommendations, and account matters.
• Improve our website, customer experience, and business operations.
• Send promotional communications, special offers, or service information when permitted by applicable law.
• Meet legal, regulatory, and business obligations.

We do not use personal information for purposes unrelated to our business without an appropriate legal basis or authorization.

 

3. Sharing Your Information

 

Jewel Pools does not sell customer personal information for money.

We may share information with trusted third parties when reasonably necessary to operate our business, including:

• Payment processing providers.
• Scheduling, customer management, and business software providers.
• Website hosting, analytics, and technology service providers.
• Qualified contractors or specialists assisting with authorized services.
• Government or regulatory authorities when legally required.

These parties receive information only as reasonably necessary for their services and are expected to protect it appropriately.

Certain advertising or analytics technologies may constitute sharing or targeted advertising under applicable privacy laws. Where required, we will provide appropriate notices and choices.

 

4. Cookies and Website Technologies

 

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the online experience.

Some third-party services may also use cookies for analytics or marketing purposes.

For additional information, please review our Cookie Policy, available on our website.

You may also manage cookies through your browser settings and any cookie preference tools made available on our website.

 

5. Information Security

 

Jewel Pools takes reasonable administrative, technical, and operational measures to protect personal information against unauthorized access, misuse, alteration, or disclosure.

However, no website, electronic communication, or information storage system can be guaranteed to be completely secure.

We encourage customers not to submit sensitive financial information through unsecured email or general website contact forms.

 

6. Customer Communications

 

We may contact customers by telephone, email, or text message regarding service appointments, scheduling changes, estimates, billing, maintenance recommendations, and other service-related matters.

We may also send occasional promotional communications when permitted by law.

You may opt out of promotional emails using the unsubscribe instructions provided in those messages or by contacting us directly.

Where applicable, text message recipients may opt out by replying STOP. Consent to receive promotional text messages is not required to purchase our services.

 

7. Retention of Information

 

We retain personal information only for as long as reasonably necessary to:

• Provide requested services.
• Maintain service and transaction records.
• Meet accounting, tax, insurance, and legal requirements.
• Resolve disputes and enforce agreements.
• Support legitimate business operations.

When information is no longer required, we take reasonable steps to delete, destroy, or securely retain it in accordance with applicable requirements.

 

8. Your Privacy Choices

 

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain.

You may also request changes to your communication preferences or inquire about how your information is used.

To submit a privacy-related request, please contact Jewel Pools using the information provided below.

We may need to verify your identity before fulfilling certain requests and may retain information where required or permitted by law.

 

9. Third-Party Websites

 

Our website may contain links to external websites, manufacturers, service providers, or other resources.

Jewel Pools is not responsible for the privacy practices, security, or content of third-party websites. We encourage visitors to review the privacy policies of those websites before providing personal information.

 

10. Children’s Privacy

 

The Jewel Pools website is intended for adults seeking residential swimming pool services.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that we have collected such information without appropriate parental consent, we will take reasonable steps to delete it.

Jewel Pools may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or applicable laws.

 

Updates will be posted on this page with a revised effective date. We encourage visitors to review this policy periodically.

 

Contact Us

 

If you have questions about this Privacy Policy, how your information is handled, or would like to submit a privacy-related request, please contact us.

Jewel Pools
Phoenix, Arizona
Phone: (928) 403-7746
Website: www.jewelpools.com

Professional Pool Care. Clear Standards. Exceptional Service.